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Outlook 6 - Getting email headers

These are steps that you need to follow if you are ever asked by our Technical Support to provide them with the header information from an e-mail that you have received in Outlook.

You need to perform the following when the junk mail message is displayed on the screen:

Click View and then Options

Using your mouse, highlight the Internet headers and then press ^C (hold down the CTRL key and press c)

Click the Forward button and enter our support email address in the TO: line

Our address is not shown in full to avoid this being scanned and used by spammers

Click the mouse in the body of the message and paste the headers into the message by pressing ^V (hold down the CTRL key and press v)

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